Ford Dealer Sells Kuga car to customer with false mileage

Ford Dealer Sells Kuga car to customer with false mileage

Six Months old Mileage 46,672 miles, Registered 2011

 

A Main Ford dealer has sold a car to an unsuspecting customer with hidden miles.

 

A man from Watford who decided to buy a newer car as he turned 50years for his Birthday, was let down with a fair bit of horrible shocking news that the Salesman John.

 

But he was in a shock thinking he could trust a main dealer, and that they would try to sell him things that were either already included, or that he didnt need. But even worse once that was sorted out and he bought the car, upon comparing paperwork that he had previoulsy be given in a Order invoice, sudddnely had a new higher amount of miles

 

"I have been sold a car from FORD that had 7000 miles (7months worth, or in this case 2 years worth of driving for this customer) omitted in the advert, and the order form given to the customer". Only on the day of paying did the MOT and Invoice have correct mileage.
(Almost like rolling back the odometer)

 

This came as a "shock to be so blatently misold a car that I really wanted".

 

On their website the Ford Kuga was advertised the car with a mileage of 46671 miles and inclued warranty.

 

Mileage 46,672 miles, Registered 2011, Fuel Consumption 47.9 mpg

2011 Ford Kuga TITANIUM TDCI 2WD, Price £10,995 at SkyFord Hemel Hempstead john vieiraIn fact the real mileage on the day of sale was 53,500, 7'000 miles higher than in the advert listing.


This misrepresentation of the product affects its value. According to HPI, car clocking can increase used car prices by thousands of pounds...  as is in breach of Trading Regulations 2008 by 3 counts(Advert,Order Form,and Validation Certificate)
Also it seems very strange that the sales man never cared to mention on last day that there was any discrepancy!!

 

This practice resembles a popular trick that car sales have been known for, like rolling back the odometer.

 

It would take the Watford man who is a low mileage driver, over two years to do the Seven Thousand missing miles.

 

He and the manager of local service centre he knows, beleive that he should get two years money back of £1200 which is £600 depreciation per year. The car in retrospect has had two years more wear and tear.

 

in reply , Hartwell Group PLC who own Skyford have offered a refund just £335. Way off even 10% which is customary figure and everyone knows a car depreciation is a lot more than that £335.

 

We listened in on a cal, and the Hartwell joke and do not act professional. We advise not to do business with them and find your car elsewhere.

 

The Law says 'This misrepresentation of the product affects its value. According to HPI, car clocking can increase used car prices by thousands of pounds...  as is in breach of Trading Regulations 2008 by 3 counts(Advert,Order Form,and Validation Certificate)'.

 

Overview

There website also says Used Ford Approved Used, and that's where I found this Ford Kuga, yet the dealership have treated the consumer as if it is not, by trying to sell them the warranty and other items that should be included. Since the car is under 5 years old, and under 70,000 miles.

 

Meaning it is entitled since it qualifies under both requirements.

SkyFord Approved

So basically it seems the Salesman John has tried to sell me unnecessary add-ons, and undisclosed the true mileage.


John tried to sell a 3yr warranty package for 3 years, even though it is included with the advert.
Below is what the advert included, and which the page was deleted the same day I put interest in getting this car.!!

 

hartwell warranty cover

 


Elstree and Borehamwood Christmas lights to be turned on by Eastenders star Dame Barbara WindsorChambers Group, Gates Ford and Hartwell Group are the latest to join the RAA, a buying group which was formed in 2005 as a joint venture by a small group of motor retailers.

 

It takes the total to 23 shareholder members with over 230 sales outlets across the UK, selling more than 235,000 new and used cars annually and representing 26 motor franchises.

With a combined member turnover of £2.9bn, the RAA has pooled members’ individual purchasing requirements across a range of suppliers from oil through to finance and insurance to deliver annual savings across the membership.

 

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